Home / Industries / Appliance repair
The ordered part on the truck for the return visit
Appliance repair often takes two visits: one to diagnose and one to install the part. The second one only works if the part arrived, made it onto the truck, and the customer is home. KeptField keeps model numbers and ordered parts on the customer’s record and makes the part a required check before the tech heads out.
What KeptField fixes for appliance repair businesses
Return visits without the part
Add the ordered part as a required check on the return visit. The tech confirms it’s on the truck before tapping “On my way.”
Model numbers lost in a notebook
Model and serial numbers go on the customer’s record, ready for the next repair and the next tech.
Customers taking time off work
Day-before reminders and on-my-way texts with an arrival time mean fewer visits where nobody is home.
Site notes your techs actually see
Here are the kinds of notes appliance repair customers need on every visit. The important ones become required checks before the tech can start the trip.
Site requirements
Bring the ordered control board
Arrived Tuesday. It’s in bin 14 at the shop.
Front-load washer, model on file
Model and serial number are on the customer profile.
Third-floor walk-up
No elevator. Bring the appliance dolly.
Guides and features
- GuideHow to cut second trips to the same jobSeven common reasons techs have to come back, and the simple habits that prevent most of them.
- GuideAppointment reminder text templates for service businessesCopy-and-paste texts for every moment of a visit: the day-before reminder, on my way, running late, and job done.
- FeatureReminder and on-my-way textsReminder texts your customers actually answer
- FeatureSite notes and required checksSite notes your techs can’t skip
- FeatureLate job alertsHear about a late job at 10:40, not at noon
- FeatureDispatch boardEvery tech’s day on one board
Simple pricing
One monthly price for your whole crew. Every plan starts with a free 30-day trial, then runs month to month. Cancel anytime.
Crew
For owner-operators with a small team.
$39per month
- Up to 3 techs
- 1 office login
- 100 minutes of voice notes a month
Best for growing shops
Shop
For busy crews with someone running the office.
$79per month
- Up to 10 techs
- 3 office logins
- 300 minutes of voice notes a month
Company
For multiple crews and dispatchers.
$129per month
- Up to 25 techs
- Unlimited office logins
- 1,000 minutes of voice notes a month
More than 25 techs? Let’s talk.
Every plan includes
- Office dashboard on your PC, laptop, or tablet
- Tech app for iPhone and Android
- Customer site notes and required checklists
- Early warnings for late jobs and missed checks
- Voice notes turned into office tasks
- A morning brief on your phone
- One-tap texts from the tech's own phone
- Help getting set up
Want automatic texts from your business number? See texting packs and full pricing.
Contact us
Questions about your trade, your crew size, or getting set up? Send a message and we’ll reply by email.