Ellen Park moved to Dana
Ellen was texted: Dana will arrive by 11:15 AM. Her window is saved.
Hear about a late job at 10:40, not at noon
A job that runs long in the morning quietly breaks the afternoon. Usually the office finds out when an upset customer calls to ask where the tech is. KeptField watches each tech’s day and tells you while there’s still time to do something about it.
Today
17 jobs: 5 done, 3 in progress, 9 still to go. 2 things need you.
Dispatch board
Marcus R.Ellen moved to Dana
HallDone
Okafor9:00 to 11:50 est., running long
Brooks1:30 to 3:00
Nguyen3:15 to 4:30
Dana K.Took Ellen Park
LinDone
CastilloDone
Patel1:00 to 2:30
Moreno3:00 to 4:00
Luis P.Ladder not confirmed
GrantDone
Ward9:45 to 11:30
Ruth FeldWindow 12–4
Shah2:30 to 4:00
Tre W.On schedule
AdamsDone
Rivera10:15 to 12:00
Kim1:00 to 2:00
OwensNew system install
Ellen ParkArriving 11:15
Yesterday
21 of 22 jobs done. One return trip at Jensen: the part wasn’t on the truck. One missed window, rescheduled for Friday.
Handled for you today
- 8 “on my way” texts sent to customers
- 5 job summaries sent after finished jobs
- 16 reminders set to go out at 3 PM for tomorrow
- Morning brief sent to your phone at 6:00 AM
2 things need you
Ladder not confirmed for Ruth Feld
Luis leaves for this job around 12:00. Her AC sits on the entrance canopy, reachable only by ladder, and she’s had 2 problem visits in the past year.
Message LuisOpen Ruth’s profile
Dana’s voice note: customer wants a price
“The capacitor at 1180 Elm Ct is weak. Customer wants a price to replace it.”
Create quote taskDismiss
Sample Air Co.
Your company’s own number
Wed, Sep 30, 3:00 PM
Hi Ellen, your AC repair visit is tomorrow, Oct 1, between 8 AM and 12 PM. Reply C to confirm or R to reschedule.
C
Today, 10:41 AM
Hi Ellen, to keep you on time we’ve sent Dana instead of Marcus. Dana is on the way and should arrive around 11:15 AM.
Great, thanks for the heads-up.
Text message
What it does
An early warning
When a tech’s current job runs long enough to put the next arrival window at risk, it shows up at the top of the office board.
A fix ready to go
KeptField suggests a tech who is free and close by. Move the job in one click, or keep it and send the customer a new time.
The customer hears it from you
Moving the job texts the customer their new arrival time, so they aren’t left waiting. See reminder and on-my-way texts.
No all-day tracking
It works from the taps techs already make (on my way, arrived, done) and the job addresses. Nobody’s phone follows them around all day.
The morning brief
Every morning the owner gets a short brief on their phone: what got done yesterday, what slipped, and today’s risks.
How it works
Techs tap through their day
On my way, arrived, done. A few taps they already make for the customer texts.
KeptField checks the schedule
Throughout the day it compares each tech’s progress with the windows promised to the next customers.
At-risk jobs get flagged
The office sees the job, how late it will be, and who could take it instead.
One click fixes it
Move the job or send a new time. The customer gets a text either way.
Included in every plan. Plans are priced by crew size, not per user, and every plan starts with a 30-day free trial. See pricing.
Common questions
How does KeptField know a job is running late?
From the taps techs already make (on my way, arrived, done), the expected length of each job, and the distance to the next address. When the math says the next window will be missed, it warns the office.
Does it track my techs’ location all day?
No. It uses the moments techs tap a button and the addresses of their jobs. There’s no constant tracking running in the background.
What if nobody else is free?
You still find out early, so the office can text or call the customer with an honest new time before they start wondering.
Does it work without a texting pack?
Yes. The warnings and the one-click move work on every plan. Without a pack, the office or tech sends the new time from their own phone.
Related guides
- GuideHow to tell a customer your tech is running lateWhen to send it, what to say, four templates, and how to find out about late jobs before the customer calls.
- GuideHow to keep maintenance plan customers renewingWhy maintenance customers quietly cancel, and five habits that keep them renewing year after year.
See it in two minutes
The demo follows one job from the first phone call to the five-star reply, with every screen on view.