Reminder texts your customers actually answer
Most no-shows and “where’s my tech?” calls come from the same gap: the customer didn’t know when you were coming. KeptField texts them at the right moments, from your own business number, and puts their replies in front of the office instead of on a tech’s personal phone.
Sample Air Co.
Your company’s own number
Wed, Sep 30, 3:00 PM
Hi Ruth, your yearly AC tune-up is tomorrow, Oct 1, between 12 and 4 PM. Your tech will bring a ladder for the unit on the entrance canopy. Reply C to confirm or R to reschedule.
C
You’re confirmed. We’ll text you when your tech is on the way.
Today, 11:58 AM
Luis is on his way and should arrive around 12:40 PM. He has the ladder, and he’ll call you about 30 minutes before.
What it does
Day-before reminders
Sent the afternoon before each visit. Customers reply C to confirm or R to reschedule, and the answer shows up on the office board.
On-my-way texts with a time
When the tech taps “On my way,” the customer gets a text with an arrival estimate. No more waiting by the window all afternoon.
Running-late heads-ups
If a job runs long, the office can text the next customer a new time in one click, before they start wondering. See late job alerts.
Job summaries and ratings
When the job is done, the customer gets a short summary of the work and a 1 to 5 rating request. Replies land in the office.
Your number, your wording
Texts come from your business number, registered with the phone carriers as part of your texting pack. Each trade starts with ready-made wording you can change.
Opt-outs handled
Every customer can reply STOP. KeptField records it and stops texting that number automatically.
How it works
Book the job as usual
The office adds the visit with its arrival window. Nothing else to set up per job.
The reminder goes out
The afternoon before, the customer gets a reminder they can confirm or reschedule by replying.
The tech heads out
After the required checks are ticked, the tech taps “On my way” and the customer gets an arrival time.
The job wraps up
The customer gets a summary of the work and a quick rating request. Low scores and questions go to the office.
Pricing: business-number texts come with a texting pack, from $15 a month for 500 texts (about 100 jobs). Without a pack, techs send one-tap texts from their own phones. See texting packs.
Common questions
What number do the texts come from?
With a texting pack, your own business number, so customers recognize it. Without a pack, techs send one-tap texts from their own phones, with the wording filled in for them.
Can customers text back?
Yes. Replies go to the office, where anyone can see and answer them. They don’t end up on a tech’s personal phone.
How many texts does one job use?
Usually about five: the reminder, the confirmation, the on-my-way text, the summary, and a reply. A 500-text pack covers about 100 jobs.
Do customers need to agree to get texts?
Customers should agree to receive texts from your business, usually when they book. KeptField adds opt-out instructions and handles STOP replies automatically. Check the rules that apply to your business; this isn’t legal advice.
Can I change what the texts say?
Yes. Each trade starts with ready-made wording for reminders, on-my-way texts, late notices and summaries, and you can edit any of them.
Related guides
- GuideAppointment reminder text templates for service businessesCopy-and-paste texts for every moment of a visit: the day-before reminder, on my way, running late, and job done.
- GuideHow to tell a customer your tech is running lateWhen to send it, what to say, four templates, and how to find out about late jobs before the customer calls.
See it in two minutes
The demo follows one job from the first phone call to the five-star reply, with every screen on view.