What every reminder text needs
- Your business name at the start, so the customer knows who it is.
- The day and the arrival window, written the way people say it: “tomorrow, Thursday, between 12 and 4.”
- Anything the customer has to do: unlock the gate, put the dog inside, clear the area around the unit.
- One easy way to answer: reply C to confirm or R to reschedule.
- Opt-out wording on the first text, like “Reply STOP to opt out.”
Day-before reminder
Hi [first name], this is [business]. Your [service] is tomorrow, [day], between [start] and [end]. Reply C to confirm or R to reschedule. Reply STOP to opt out.
Hi [first name], this is [business]. Your AC tune-up is tomorrow, [day], between [start] and [end]. Please make sure we can reach the indoor unit and the return vents. Reply C to confirm or R to reschedule.
Hi [first name], this is [business]. Your plumbing visit is tomorrow, [day], between [start] and [end]. If you can, clear the area under the sink before we arrive. Reply C to confirm or R to reschedule.
Hi [first name], this is [business]. Your quarterly pest service is tomorrow, [day], between [start] and [end]. Please keep pets inside and leave the side gate unlocked. Reply C to confirm or R to reschedule.
Hi [first name], this is [business]. Your cleaning is tomorrow, [day], between [start] and [end]. We’ll use the entry instructions on file. Reply C to confirm or R to reschedule.
Replies to a confirmation or a reschedule
Thanks, you’re confirmed. We’ll text you when your tech is on the way.
No problem. Our office will text or call you today to find a new time.
On-my-way text
This is the text customers value most. Send it when the tech actually leaves, with an arrival time instead of the whole window.
Hi [first name], [tech] from [business] is on the way and should arrive around [time].
[Tech] from [business] is on the way with the ladder for the unit over the entrance and should arrive around [time].
Running-late text
Hi [first name], [tech] is running about [minutes] minutes behind on an earlier job. The new arrival time is around [time]. Reply R if that doesn’t work and we’ll find another time.
More on timing and wording in how to tell a customer your tech is running late.
Job done and rating request
All done. [Tech] finished your [service] at [time]: [what was done]. How did we do? Reply 1 to 5.
All done. [Tech] finished your [service] at [time]. We’ll send you a price for [item] by [day]. How did we do? Reply 1 to 5.
Mistakes to avoid
- Long texts with links nobody taps.
- Texting from a tech’s personal number, so replies get lost when that tech is off.
- Sending a time that’s already wrong. If the morning ran long, update the time first.
- No way to opt out. Include STOP wording and honor it.
A note on permission
Customers should agree to get texts from you, usually when they book. Keep business texts about their service, include opt-out wording, and stop when someone replies STOP. In the US, business texting from a regular phone number also requires registering that number with the carriers, often called 10DLC registration. This is a summary, not legal advice.
Sending these automatically
You can send all of these by hand from the office phone. Or KeptField sends them at the right moments from your business number, puts replies in front of the office, and handles STOP replies for you.